Note: Please fill in the delivery address carefully before order confirmation and payment, and then contact customer service staff to verify logistics freight and other information to avoid unnecessary delays!
The products we sell are cost-effective, great value for money, and the buyer's satisfaction is as high as 99% (there is no proof of mouth, Alibaba integrity archives as proof), but there are also very few picky buyers who feel that the workmanship is some rough after receiving the goods, there are defects, not good materials, and not the same as imagined and so on, these are not quality problems. Because almost most of the goods have different prices, a few cents to a few tens of dollars or even hundreds of thousands of dollars, so please do not compare the quality of the base price with the high price, no matter what Dongdong is not perfect, too picky buyers please elegant detour or please only buy our goods with a slightly higher value. In addition, because we do wholesale rather than single retail, only 98% of the pass rate is guaranteed, 2% is exempt from liability.
Our pictures are taken in kind, but due to the light, shooting level and other factors may lead to a slight difference between the picture and the real thing. And the computer equipment, graphics card display is mostly different, the color of the product presented is different. Do not order buyers who are intolerant of color difference!
Subjectively think that the product is too big or too small, the product is not easy to sell, because of the customer's own preferences and expectations; Material thickness, soft and hard feel, not suitable for themselves, and subjective imagination gap and other subjective reasons do not belong to the quality problems we recognize.
After receiving the goods, if you have any questions, please contact us within 3 days. Please do not worry about giving negative comments before contacting us. We will spare no effort to cooperate with you to solve the problem. But please take a detour for picky buyers who like the threat of bad reviews.
We have specially trained dispensing and packing personnel who will dispense the goods as quickly as possible and properly pack the buyer's goods. But our shipments are increasing, but also because some best-selling products go too fast often have products out of stock, especially in the peak season, just have goods for a while has been finished, so do not rule out the possibility that some products are out of stock after placing an order, so sometimes it takes two to three days is normal, we will try to arrange early delivery. If there are goods, try to deliver the goods on the same day, and some goods are not available within three days. Please understand!
Solution to the out-of-stock problem: Generally, we will contact the buyer, inform the reason for the out-of-stock, and obtain the buyer's consent to change the style or color. If the buyer cannot be contacted, then the default is the principle of how many goods can be issued according to the order. The rest of the payment will be refunded 100% to the buyer.
If it's a Courier company, it's usually delivered to your door. But remote areas require buyers to pick up their own items.
If it is a logistics company, it is basically necessary for buyers to pick up goods at local logistics company outlets and pay for transportation costs.
Special note: All of our shipping cartons will be marked with the eye-catching label "Fragile". And in the delivery will be told Courier and logistics companies to pay attention to be careful fragile. Therefore, please be sure to check the outer packaging when receiving the goods. If there is serious damage, cracking or opening, please ask the logistics company or express company to compensate on the spot. If it cannot be solved, please contact us at the first time, but we will not accept the response after signing for the goods. It is also recommended to use Deppon Logistics and Jiaji Logistics, which have high reputation and insurance
【 Warm reminder 】
Missing (insufficient quantity at the time of receiving the goods, without indicating that there is no delivery) :
1, less than 300 yuan of goods, please receive the goods with the transportation company personnel face to face count the quantity, if missing, please confirm the transportation company personnel signature, we will find the shipping company to pay, and compensate you for the missing part.
2, more than 300 yuan goods, please inform us of your missing quantity within 24 hours after signing, we will cooperate with you to verify the quantity, and try to help you solve the problem. If you do not count the missing quantity within 24 hours or do not inform us in time, the quantity will be considered correct.
In addition, because the daily shipment is very large, each single item may be out of stock at any time, due to insufficient stock caused by less shipment, we will refund you, or, the next order together, but no longer separately reissued.
Damaged packaging: We are obligated to make every effort to help customers solve this problem, please you (or other consignee) be sure to check the quantity and appearance of the goods with the Courier (this is your right), if the quantity is wrong or the appearance is damaged, please ask the Courier to sign for confirmation.
Problem 1, the Courier refused to open the inspection together
Solution: Take the express bill after you sign for it, and then return it to the Courier after checking it
Problem 2. The Courier refused to sign to confirm the missing quantity
Solution: Just write down his phone number and name
Product quality: The products will be inspected during production, after production, before delivery, etc., fully qualified before delivery, but wholesale is not retail, please contact us as soon as possible if you have any questions.
About return and exchange: return conditions - the quality of the product itself leads to the lack of function of the product itself or does not reach the normal standard, in the case of not using the product does not affect the secondary sales, you can apply for the product for the same value of the product. The transfer or return of goods should be applied within 24 hours from the time of receipt of the cargo slip, and sent back within 24 hours from the time of application, the time is subject to the scanning time of the buyer's shipping logistics note/express note. Other such as poor sales, not imagined good... For reasons other than the quality of the product itself, we will not provide returns or exchanges.
Pictures and objects: product pictures can truly reflect the reality of the product itself, but due to light, shooting level and other factors may lead to slightly different pictures and objects. Due to market changes and other factors, the factory may adjust the color of the product and the outer packaging, packaging method, etc., please refer to the actual!
